Bloomreach Ask Me Anything is an agentic search layer for ecommerce storefronts that want a single search bar to cover browsing, product advice and order questions. Announced from Mountain View on 5 August 2026, it runs on Loomi, Bloomreach's agentic personalization platform, which the company says serves more than 1,400 brands including American Eagle, Pandora and Sonepar.
Core Features
- A Loomi conversational agent acts as the orchestration layer, reading shopper intent and routing each request to the right experience in real time.
- Plain keyword queries still drop through to Bloomreach's traditional search and merchandising engine, so existing ranking and boost rules keep working.
- Open-ended shopping questions get a generative answer with product guidance instead of a dead-end results page.
- Order and returns questions are passed to whichever third-party service agent the brand already runs, inside the same window.
- Every intent resolves in one panel, so shoppers stop hopping between search, chat widget and help desk.
Best For
- Retailers whose search bar currently returns zero results for anything written as a sentence.
- Considered-purchase catalogues such as appliances, cosmetics or power tools, where shoppers ask before they buy.
- Teams already running Bloomreach Discovery or Engagement who want conversational commerce without a replatform.
- Support leads trying to cut the volume of order-status tickets.
Pricing
Enterprise and quote-based. Bloomreach publishes no price list and no self-serve plan; Ask Me Anything is sold inside the Loomi platform, so expect an annual subscription scoped to catalogue size and traffic, negotiated with sales.
Our Take
Best for mid-market and enterprise retailers already inside Bloomreach's stack, where this is a switch to flip rather than a migration. The trade-off: no published pricing, no small-store entry point, and you concentrate search, merchandising and service routing on one vendor. For the data-plumbing side of agentic shopping, see ZooData on aifreetool.site.
